Terms of Service

Last updated: 18 July 2026

Welcome to Vessune. These Terms of Service ("Terms") govern your access to and use of this website and any purchases you make through it. Vessune is a brand operated by Templytic (Pty) Ltd, a company registered in South Africa ("Vessune", "Templytic", "we", "us", or "our").

By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website.

1. About Us

Vessune is a brand of Templytic (Pty) Ltd, registration number [insert registration number], with its registered address at [insert address], South Africa. Vessune sells beauty, skincare, and health products online to customers primarily in South Africa.

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order on this website. By using this website, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a binding contract.

3. Products

We take reasonable care to ensure product descriptions, images, and pricing on this website are accurate. However:

• Colours, textures, and appearance may vary slightly from images due to screen display, lighting, or batch variation.
• We reserve the right to update, discontinue, or modify products at any time without prior notice.
• All products are intended for their stated use only. Please read included instructions and, where applicable, patch test skincare and beauty products before full use.
• Health and beauty products sold on this site are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have a medical condition, are pregnant, breastfeeding, or are uncertain about a product's suitability for you, please consult a healthcare professional before use.

4. Orders and Pricing

All prices are listed in South African Rand (ZAR) and are inclusive of VAT where applicable, unless stated otherwise.

We reserve the right to refuse or cancel any order, at our discretion, including in cases of suspected fraud, pricing errors, stock unavailability, or violation of these Terms. If we cancel an order after payment has been received, you will receive a full refund.

Order confirmation does not guarantee product availability. If an item becomes unavailable after your order is placed, we will contact you to offer a substitute, backorder, or full refund.

5. Payments

Payments are processed securely through Paystack. We do not store your full payment card details. By placing an order, you authorise us to charge your selected payment method for the total order amount, including applicable delivery fees.

6. Shipping and Delivery

Estimated delivery times are provided at checkout and on our Shipping Policy page, and are not guaranteed. Delays may occur due to courier disruptions, incorrect address details, customs processes, or circumstances beyond our control.

Risk in the products passes to you upon delivery to the address provided at checkout. Please ensure your delivery details are accurate, as we are not responsible for delays or non-delivery caused by incorrect information supplied by you.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy, available at [link to refund policy], which forms part of these Terms.

8. Your Consumer Rights

Nothing in these Terms limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or any other applicable South African consumer protection legislation. Where any part of these Terms conflicts with your rights under the CPA, the CPA will prevail.

9. Account Registration

If you create an account on this website, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. Notify us immediately at support@vessune.co.za if you suspect unauthorised use of your account.

10. Prohibited Use

You agree not to use this website to:

• Violate any applicable law or regulation
• Submit false, fraudulent, or misleading information, including in connection with orders, returns, or refund requests
• Attempt to gain unauthorised access to our systems, other users' accounts, or non-public areas of the website
• Interfere with or disrupt the operation of the website

We reserve the right to suspend or terminate access to this website for any user who violates these Terms.

11. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, product images, and the Vessune brand name and mark, is owned by or licensed to Templytic (Pty) Ltd and is protected by South African and international intellectual property law. You may not reproduce, distribute, or use any content from this website for commercial purposes without our prior written consent.

12. Third Party Links and Services

This website may contain links to third party websites or use third party services, including payment processors and delivery couriers. We are not responsible for the content, policies, or practices of any third party service, and your use of such services is subject to their own terms.

13. Limitation of Liability

To the maximum extent permitted by law, Templytic (Pty) Ltd, trading as Vessune, will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of this website or products purchased through it. This does not exclude any liability that cannot be excluded under South African law, including liability under the CPA for harm caused by unsafe or defective goods.

14. Indemnity

You agree to indemnify and hold Templytic (Pty) Ltd harmless from any claim, loss, or damage arising from your breach of these Terms or your misuse of this website.

15. Privacy

Your use of this website is also governed by our Privacy Policy, available at [link to privacy policy], which explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

16. Changes to These Terms

We may update these Terms from time to time. Changes will take effect once posted on this page, with the "Last updated" date revised accordingly. Continued use of this website after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of this website will be subject to the jurisdiction of the South African courts.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Vessune, a brand of Templytic (Pty) Ltd Email: support@vessune.co.za Address: [insert registered address]