Return and Refund Policy

Last updated:18 June 2026

Thank you for shopping at Vessune. This policy explains your rights and our process when it comes to returns, exchanges, and refunds on all orders placed through this store.

1. Your Rights Under South African Law

As a South African consumer, you are protected under the Consumer Protection Act 68 of 2008 (CPA) on every purchase made with us.

5 Day Cooling Off Period. You may cancel your order within 5 business days of delivery, for any reason, without penalty. If the item has been opened or used, a reasonable deduction for usage may be applied before your refund is issued.

Defective, Unsafe, or Unsuitable Goods. If a product is defective, unsafe, or not fit for the purpose it was sold for, you may request a repair, replacement, or refund within 6 months of delivery, at our discretion, in accordance with the CPA.

Nothing in this policy limits or reduces these legal rights.

2. Our 30 Day Guarantee

In addition to your legal rights, most products sold on this store are covered by our own 30-day guarantee. Please check the individual product page, as coverage can vary slightly depending on the product type.

To request a return, exchange, or refund:

1. Contact us within 30 days of your delivery date at support@vessune.co.za, quoting your order number.
2. Let us know the reason for your request. We may ask a few short questions to understand the issue and offer the best resolution.
3. For most claims, we will ask for clear photos or a short video showing the product and the issue.

Once approved, we will offer one of the following: a replacement, product support to help resolve the issue, or a full refund to your original payment method.

3. Do I Need To Return The Product?

For most items, no. Many of our products are hygiene sensitive, so we typically do not require the physical item to be sent back before a refund or replacement is issued. We reserve the right to request a return in specific cases, such as suspected fraud, high value orders, or bulk order disputes. If a return is required, we will provide instructions and cover reasonable return shipping costs.

4. Category Specific Conditions

Skincare, cosmetics, and other consumable products. For hygiene reasons, opened or used consumable products can only be returned, exchanged, or refunded if they are defective, damaged, or not as described. Your 5 day cooling off right under the CPA still applies to unopened items.

Beauty devices and tools. These are covered under our full 30 day guarantee, including product support to help you get the results you expect before a refund is processed.

Health and wellness products. Covered under our standard 30 day guarantee. Please follow all included usage instructions, as damage or issues caused by misuse are not covered.

5. What Is Not Covered

• Change of mind on opened or used consumable products, after the 5 business day cooling off period has ended
• Damage caused by misuse, failure to follow the included instructions, or unauthorised modification
• Requests submitted more than 30 days after the delivery date
• Requests for which no response is received to our follow-up questions within 3 days

6. Refund Processing

Approved refunds are processed within 10 business days of approval and issued to your original payment method via Paystack. You will receive a confirmation once your refund has been processed.

7. Exchanges

If you would like to exchange a product for a different size, variant, or item, contact us at support@vessune.co.za, and we will assist you, subject to stock availability.

8. Fair Use

This policy is intended to protect genuine customers who are not satisfied with their purchase. We monitor return and refund requests to ensure this policy remains fair and sustainable for all our customers. Accounts showing repeated or suspicious claim patterns may be asked for additional verification, or may have future orders declined or restricted, in accordance with our Terms of Service.

9. Contact Us

If you have any questions about this policy or would like to start a return, exchange, or refund request, please contact us at:

Email: Support@vessune.co.za.Response time: within 24 hours