Shipping policy

Last updated: 14 June 2026

Thank you for shopping at Vessune. This policy explains how we process and ship your order.

1. Free Shipping

We offer free shipping on every order, store wide, with no minimum spend required.

2. Order Processing Time

All orders are processed within 1 to 2 business days of being placed. Processing includes order verification, packing, and handover to our courier partner. Orders are not processed or shipped on weekends or South African public holidays.

You will receive a confirmation email once your order has been processed and handed over for delivery.

3. Delivery Time

Once your order has been processed, estimated delivery takes 8 to 12 business days, depending on your location within South Africa.

Please note that delivery times are estimates and not guaranteed. Delays may occur due to courier disruptions, high order volumes, remote delivery areas, incorrect address details, or other circumstances beyond our control.

4. Order Tracking

Once your order has shipped, you will receive a tracking number by email so you can follow your delivery. If you have not received tracking information within 3 business days of placing your order, please contact us at support@vessune.co.za.

5. Delivery Address

Please ensure your delivery address and contact details are accurate and complete at checkout. We are not responsible for delays, non-delivery, or additional charges resulting from incorrect or incomplete address information supplied by you. If you notice an error after placing your order, contact us as soon as possible at support@vessune.co.za so we can attempt to correct it before dispatch.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at support@vessune.co.za with your order number, and we will investigate with our courier partner on your behalf.

7. Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Vessune Email: support@vessune.co.za